Overview Our return policy lasts 7 days from the date of delivery. If 7 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
Return Conditions To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- All tags, labels, and accessories must be intact and attached.
Defective or Damaged Items We only replace or refund items if they are defective or damaged upon arrival. If you receive a faulty product, please contact us immediately with photographic evidence.
Exchanges We accept exchanges for unstitched suits if you wish to change the design or color, provided the item is still in its original, unstitched condition.
Refunds (if applicable) Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or bank account.
Shipping Costs for Returns
- If the return is due to a product defect or our error, Shopiume will cover the return shipping costs.
- If the return is due to a “change of mind,” the customer will be responsible for paying the shipping costs for returning the item.
Contact Us For any questions related to refunds and returns, please contact us at our official email or phone number listed on the website.